Refund Policy for Pix Wedding

Last Updated: 2026-09-19

Money-Back Guarantee

If you never use Pix Wedding, you get 100% of your money back.

1. Who qualifies
Your event collected no guest uploads at all, and you ask for the refund within 30 days after your event date. That's it. No questions about why, no store credit, just your money back.

Your own test uploads do not count against you. We look at whether any guest uploaded a photo or video to your gallery.

2. Changed your mind before the wedding?
If you cancel before your event date and no guest has uploaded anything yet, you also get a full refund.

3. Something broke on our side?
If a technical problem on Pix Wedding's side stopped your guests from uploading, we refund you in full, no matter how many photos made it in.

4. How to request a refund
Email [email protected] from the email you used to pay, with your event name. We check the upload activity on your event and reply within 1 business day. Approved refunds go back to your original payment method through our payment processor (Polar) and usually show up within 5 to 10 business days, depending on your bank.

5. What the guarantee does not cover
Events where guests did upload photos or videos, and requests made more than 30 days after the event date. Once your guests have used the gallery, the service has been delivered, so the guarantee no longer applies. Upgrades from one plan to another count as part of the same event, so a refund covers everything you paid for that event.

If something went wrong and the gallery was used, write to us anyway. We read every message and we do issue refunds when the situation calls for it.

6. After a refund
Your account moves back to the free plan. Download anything you want to keep before you request the refund.

If you have any questions about this policy, write to [email protected]. A real person replies, usually within a few hours.